Lifeway is the business space of information technology service provider based in Singapore. We believe in providing quality operational support to strengthen our core strengths in delivering various services to our customers. In growing our company, we urgently require a full time/freelancer to service our clientele in Cyberjaya, KL.
Support Engineer (Fulltime/Freelance) - 1 year experience in IT Service Desk and/or Desktop Service Engineer required - Must be customer service oriented with good interpersonal and communication skills - Able to work independently as well as in a team - Managing incidents including business expectations and communication - Strong knowledge of Microsoft based operating systems and basic networking skill (preferably with CCNA) Roles: · Install, upgrade, support and troubleshoot Windows Operating Systems and Microsoft Office · Dealing with hardware and application support queries and issues reported to the support desk and escalated to the IT Support Engineers · Provide user data and application backup and recovery · Managed network switches, CCTV and Access Card infrastructure, escalate to respective vendor for troubleshooting · Managed existing structure cable and necessary cable patching, escalate for vendor for major topup on structure cable · Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software · Use tools and methodologies to load, copy and customize operating system configurations for deployment · Responsible for tracking hardware and software inventory and update KB or documentations with solutions provided · Familiarize end users on basic software, hardware and peripheral device operation · Take ownership and responsibility of queries, issues and problems assigned to the IT Support Engineers · Works with vendor support contacts to resolve technical issues within the desktop environment · Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorised desktop applications & Microsoft or related security patches/Policies · Install, upgrade, support and troubleshoot for printers, computer hardware, laptops and any other authorised peripheral equipment including general preventive maintenance and repairs · Customize desktop hardware to meet user specifications and site standards
Our vision is to be the most trusted IT, managed solutions, telecommunication and application solutions consulting advisor and partner to our customers in delivering our range of excellent services.
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